How can we be of service?

Common Questions

Common questions & answers right at your finger tips. If you can’t find what you need, contact our customer service ninjas.

Account Help

If you are looking for help with your card or account, including the mobile apps and website please call us at: 888 386 2555.

General Questions

If you have questions about working with GroundSwell or recommending a nonprofit, we’d love to hear from you.

Disclaimer: BY USING THIS CARD YOU AGREE TO THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The GroundSwell Prepaid Visa Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.

FOR CUSTOMER SERVICE CALL PREPAID VENTURES, LTD – GROUNDSWELL AT (888) 386-2555.