Questions & Answers.
Here are a few of the most common questions (and their answers) we get about our card programs.
If you’d like additional information or need help, give our customer service ninjas a call at 888 386 2555.
Purchase with Purpose.
Why a debit card?
Because unlike a credit card everyone qualifies, plus it’s something you can use everyday.
What about my current bank account?
We don’t expect most people to close their existing bank accounts immediately, so go ahead and keep your accounts open along with any credit cards you might have. Ideally, you’ll set aside a portion of your monthly expenses to purchase with purpose on our card to support a cause you care about.
Use our card as the default payment method for things like Amazon and other online purchases, or your morning coffee, maybe even your cell phone bill and other utilities. Heck, you can even use your existing bank to set up deposits through our website and mobile app.
How do I deposit money into my account?
The easiest way to deposit money is to have it done automatically; connect it to your existing bank through our website or mobile app.Once that’s done, you can set up automatic deposits with our AutoRefill and AutoDeposit features, heck you can even use direct deposit from your paycheck. Here are the three best ways to deposit or transfer funds into your account as well as deposit cash.
How can I get cash?
Ideally, you’d only use your card for purchases – the processing fees merchants pay is how we fund the cause you support. If you absolutely have to get cash, do it when you make a purchase. After you swipe your card, click debit instead of credit and follow the instructions on the machine.
Are there fees on this card?
We wish there weren’t any fees, but there are costs to maintain your account and process transactions. Until we can get rid of fees, we’ll rebate your monthly fee for the first two months and waive the monthly fee in any month you deposit more than $750.
Our mission is to benefit your cause, not collect fees.
Do I get a tax deduction for the amount my card earns.
No. That would be cool – but the IRS doesn’t agree with us. However your RoundUp and DirectDonation contributions are 100% deductible.
How can I get a card for my organization?
Email us at email@example.com or send us a message here.
Can I support multiple organizations from one card?
That’s a great idea and it’s on our product roadmap. It might take a while, but we’ll let you know when it’s something we can do. While we work on that feature, let us know what organizations you’d like to support here.
How can I maximize my support by using this card?
Great question. The best way to support the cause is to use your card whenever you make a purchase, in person and especially online. You can use it for thing like:
- Online subscriptions and purchases
- Utilities, internet, and cell phone bills
- Restaurants, coffee shops, and grocery stores
To maximize the amount you generate, use your card for online purchases and press credit (or hit enter when prompted for your PIN) when you checkout in person.
Also – we’ve built a RoundUp feature that let’s you automatically donate your spare change with every purchase!
What is RoundUp?
RoundUp is like a virtual tip jar. Now your spare change can be a small but powerful, 100% tax deductible contribution to the cause.
To learn more or sign up, login to your account dashboard here.
Can I donate money directly from my account to the organization?
You sure can. Transfer money from our mobile app or online. This method saves your organization money in the long run too!
Disclaimer: BY USING THIS CARD YOU AGREE TO THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The GroundSwell Prepaid Visa Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.
FOR CUSTOMER SERVICE CALL PREPAID VENTURES, LTD – GROUNDSWELL AT (888) 386-2555.